Customer Care (Casual) | Vancouver based | $23.25 an hour
Department: Customer Care
Employment Type: Permanent - Part Time
Location: Vancouver
Reporting To: Michael Ronan
Compensation: $23.25 / hour
Description
Hey, we’re Article ?. Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate, you’re the face of Article to our customers making every customer interaction a delightful one.
Important:
Location: You must be based in the Greater Vancouver/ Lower Mainland area.
Work set up: You can work in the office, or 100% remote
Scheduling: Your work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.
All shifts are 8 hours long. The available shifts are:
9:00 am - 5:00 pm PST
11:00 am - 7:00 pm PST
Minimum Availability: minimum 5 days per week.
Required availability:
Friday
Saturday
Sunday
Training Schedule: You'll be required to complete two weeks of full-time training that starts Monday June 30th and ends Friday (add specific date- bold text) with daily hours of 8:00 am - 4:00 pm PST.
Holiday Blackout: For the first 3 months of your employment, you will not be able to book any time off for vacation (July 7th to October 6th)
We provide you with: a laptop, a second monitor, a keyboard, a mouse, and a headset.
As a casual employee:
After your first two weeks of training, you’ll be supporting weekend coverage (Friday, Saturday, Sunday), plus available weekdays
To start, you’ll work 5 shifts per week. Shifts may fluctuate between 3-5 shifts in the next few months based on business needs
More shifts are available based on your availability and the demands of the business
$23.25 per hour + 4% vacation pay
25% discount on all Article furniture
What You'll Do:
The Article Customer Care team strives to offer a remarkably better customer experience through a variety of channels including phone, email, chat, and more. This role is for you if you enjoy working independently while providing resolutions to our customers through authentic connections.
Get to know our team:
We have over 50 Customer Care Associates working closely with different departments including Logistics, Marketing, Creative, and Product teams to ensure a seamless experience for our customers.
We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you start with us, you will work closely with your Customer Care Team Leader to ensure you're set up for success.
As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun.
Who you are:
As a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can.
You love solving problems
Bringing in a customer-obsessed attitude
Preference will be given to those with previous contact/ call centre experience
You're happy to switch between phone calls, emails, and live chats as required
You’re tech-savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP/ CRM-like system)
You’ll need to have a stable internet connection with a minimum speed of 30 Mbps (ideally 50+ Mbps)
Legally able to work in Canada
Be based in the Lower Mainland of British Columbia
Completion of criminal background check
INDARTICLECC
Interview schedule:
Phone screens with Talent Acquisition team: (Start DATE)
Video Interviews with Customer Care Leads: (Start DATE)
Hiring Decisions by (Start DATE)
Offers: (Start DATE)
First Day: July 7th, 2025
Training Schedule: (ADD DATE RANGE and HOURS)
Vacation Blackout Period: 3 months - July 7th to October 6th
